Office of Consular Affairs- Passport Division

Tuesday, 27 December 2011 13:52
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Passport Services
Consular Information Center
 

834-4000 / Telefax: 836-7759
 

Schedule of Availability of Services:
 

Monday – Friday, from 7:00am to 4:00pm
 

Who May Avail of the Service:
 

All Filipino citizens
 
Requirements:
  FOR FIRST TIME PASSPORT APPLICANT
  PERSONAL APPEARANCE IS REQUIRED
 
  • Duly accomplished application form
  • Birth Certificate (BC) in Security Paper (SECPA) issued by the National Statistics Office (NSO) or Certified True Copy (CTC) of BC issued by the Local Civil Registrar (LCR) duly authenticated by NSO. If Marriage Certificate or Birth Certificate is blurred, Certified True Copy from Local Civil Registrar's Office is required.
  • Supporting documents to prove identity (refer to the List of Supporting Documents)
 

In Case of No Birth Record:
If born after 1950:
 
  • Apply for the delayed registration of birth from the Local Civil Registry Office.
  • Submit authenticated birth certificate from NSO and supporting public document/s with correct date and place of birth (i.e. From 137 with readable dry seal, Voter's Registration Record, Baptismal Certificate with readable dry seal or Office on Muslim Affairs Certificate).
 
If born on or before 1950:
 
  • Certificate of Non-Availability of Birth Record from NSO
  • Any supporting public document/s with correct date and place of birth (i.e. From 137 with readable dry seal, Voter's Registration Record, Baptismal
  • Certificate with readable dry seal or Office on Muslim Affairs Certificate).
 

Additional Requirements:
 
For married women who wants to adopt the surname of her spouse:
 
  • Marriage Contract (MC) in Security Paper issued by NSO or Certified True Copy issued by the Local Civil Registrar, duly authernticated by NSO.
   
 
For spouse of foreign national:
 
  • Marriage Contract (MC) in Security Paper issued by NSO or Certified True Copy issued by the Local Civil Registrar, duly authernticated by NSO.
  • Original and photocopy of Commission of Filipinos Overseas (CFO) Guidance and Counseling Certificate of Attendance. (CFO-Tel.no. 561-8321)
   

FOR MINOR APPLICANT (below 18 years old)
 
  • Personal appearance of the minor
  • Personal appearance of either parent, Marriage Contract and proper IDs of the parent (if minor is of legitimate status).
  • Personal appearance of mother and mother's proof of identity (if minor is of illegitimate status).
  • Birth Certificate (BC) in Security Paper (SECPA) issued by the National Statistics Office (NSO) or Certified True Copy (CTC) of BC issued by the Local Civil Registrar (LCR) duly authenticated by NSO. If Marriage Certificate or Birth Certificate is blurred, Certified True Copy from Local Civil Registrar's Office is required.
  • Document of identity, if minor is 8-17 years old (for first time applicants only)
  • Original and photocopy of the valid passport of the traveling companion except if the applicant is traveling alone.
   

Additional Requirements:
 
If minor is NOT traveling with either parent or alone:
 
  • Original and photocopy of DSWD Clearance (DSWD-525-2445)
  • Affidavit of Support and Consent (ASC) from a parent indicating the name of the traveling companion and relationship to the minor. If illegitimate, minor should execute the ASC.
   

If both parents are abroad:
 
  • Affidavit of Support and Consent (ASC) from parents indicating the name of the travelling companion and must be authenticated by the nearest Philippine Embassy or Consulate General if not executed before a Consul.
  • Special Power of Attorney designating the representative by name and authorizing him/her to apply for the passport on behalf of the minor and must be authenticated by the nearest Philippine Embassy or Consulate General if not executed before a Consul. In case the authorized party is not the traveling companion, ASC must indicate the name of the traveling companion.
  • Passport and photocopy of the passport of the travelling companion of the minor.
  • Original and photocopy of proper ID of the duly authorized representative.
   
If minor is legitimated by subsequent marriage of parents:
 
  • Authenticated Birth Certificate from NSO with annotation regarding new status as legitimated and full name of the child.
  • Marriage Contract of the parents from NSO.
   
If minor is illegitimate but acknowledged by father:
 
  • Amended birth certificate from NSO reflecting surname of father with Affidavit of Acknowledgement and Consent to use the surname of father. (If the birth certificate already reflects the last name of the father, NSO BC is sufficient).
   
If minor is born abroad:
 
  • Report of birth from the nearest Philippine Embassy or Consulate General, duly authenticated by NSO.
   
Foundling: (if no longer a minor, supporting public documents establishing identity)
 
  • Certificate of Foundling authenticated by NSO
  • DSWD Clerance
  • Passport of the person who found the applicant
  • Letter of Authority or endorsement from DSWD for the issuance of passport
   
Orphaned minor applicant:
 
  • Authenticated birth certificate from NSO
  • Authenticated death certificate of parents from NSO
  • Court order awarding guardianship of the orphaned minor applicant or substitute parental authority under Article 214 and 216 of the Family Code.
  • DSWD Clearance
  • Original and photocopy of the valid passport of the traveling companion
   
Legally adopted:
 
  • Certified true copy of the Court Decision / Order on Adoption and Certificate of Finality
  • NSO birth certificate before adoption
  • NSO amended Birth Certificate
  • DSWD clearance for minor applicant, if traveling with the person other than the adopting parents
   
Minor applicant whose mother is likewise a minor:
 
  • Personal appearance of the mother and maternal grandparents
  • Proof of identity of mother and maternal grandparents
  • Original and photocopy of the passport of the traveling companion
  • DSWD Clearance if traveling with the person other than the maternal grandparents
   
FOR MUSLIM APPLICANTS (same general requirements stated above)
   
Additional requirement for late registered Muslim applicants:
 
  • Certificate of Cultural Affiliation from the Office on Muslim Affairs
   
For converts who would like to use their Muslim name:
 
  • Submit annotated Birth Certificate (BC) in Security Paper (SECPA) bearing the Muslim name
  • Office on Muslim Affairs Certificate of Conversion
   
FOR RENEWAL OF PASSPORT APPLICANT
   
PERSONAL APPEARANCE IS REQUIRED
For Brown Passport or issued prior to 01 May 1995
 
  • Old Passport and photocopy of passport pages 1,2 and 3 (amendment)
  • Birth Certificate to determine complete middle name
   
For Green Passport or issued after 01 May 1995
 
  • Present passport and photocopy of the first page and last page showing the signature of the Passport Signing Officer
   

Additional Requirements:
For married women who wants to use the surname of spouse:
 
  • Marriage Contract (MC) in Security Paper (SECPA) issued by NSO or CTC issued by the Local Civil Registrar, duly authenticated by NSO
   
 
If marriage was held abroad:
 
  • Report of Marriage Report from the nearest Philippine Embassy or Consulate General, duly authenticated by NSO.
   

FOR REPLACEMENT OF LOST PASSPORT
 
*PERSONAL APPEARANCE IS REQUIRED
 
For LOST VALID PASSPORT
 
  • Submit same documents required for first time passport applicants
  • Affidavit of Loss
  • Police Report
    Note: There will be a 15-day clearing period prior to the processing of application for replacement of LOST VALID PASSPORTS
   
 
For LOST EXPIRED PASSPORT
 
  • Submit same documents required for first time passport applicants
  • Affidavit of Loss
   
 
LIST OF SUPPORTING DOCUMENTS
 
  • Marriage Contract
  • PRC / IBP ID
  • Land Title
  • Driver's License
  • School ID / Company ID
  • Government Service Record
  • Old SSS E-1 form / or Digitized SSS ID
  • School Form 137 or Transcript of Record with readable dry seal
  • Voter's Registration Record
  • Baptismal Certificate with readable dry sea
  • Seaman's Book
  • Income Tax Retrun (Old)
  • Other documents that show full name, birth details of applicant, signature and citizenship
    *For comments, complaints and assistance, please proceed to the Passport Director's Office / Officer-In-Charge.
   

PASSPORT FEES:
   

Regular Processing
  (20 working days) – P 950.00

Expedited Processing
  (10 working days) - Additional P 250.00

For Replacement of Lost valid Passport
  Additional P 200.00
   

Guidelines on Emergency Issuance of Passports
  Passport issuance should follow the scheduled release dates. Immediate issuance should not be granted except for Emergency Reasons as may be determined by the responsible Consular Officials. Immediate Issuance is not a right. It is a privilege which is subject to the following guidelines:
  1. The following are considered justifiable reasons for the immediate issuance of passports:
 
  1. 1 SERIOUS ILLNESS
    Applicant has to attend to a member of his/her immediate family who is seriously ill;
 
  1. 2 DEATH
    Applicant has to attend to the wake or burial of a member of his/her immediate family;
 
  1. 3 ASSISTANCE TO NATIONALS (ATN) CASE
    ATN cases referred by OUMWA for immediate passport issuance;
 
  1. 4 OTHER ANALOGOUS / EMERGENCY CASES
    As may be determined by the authorized officials.
  2. All requests for immediate issuance shall be made in writing and supported by documentary
(if applicable) and other evidences.
 

3. Immediate Issuance of Machine Readable Passports may be granted only by the:

3. 1 Secretary of Foreign Affairs
3.2 Assistant Secretary of the Office of Consular Affairs
3.3 Executive Director
3.4 Passport Director
3.5 Assistant Passport Director
3.6 Head, Courtesy Lane
3.7 Head, Individual Processing
3.8 Head, Agency Processing
3.9 Head, Pending Unit
3.10 Other Officers or employees of the department who are duly authorized by the Passport Director
  4. The applicant must comply with the documentary requirements of the law for the issuance of a
passport.

The following may be considered under "ANALOGOUS / EMERGENCY CASES" at the discretion of the Consular Officers:
 
  1. Training / Education / Scholarship
  2. Urgent work (OFW)
  3. Applicant will be severely prejudiced if a passport is not issued.

Duration:

PROCESS DURATION PROCESS DURATION
Individual Processing
Section		 22 minutes RCO Releasing 10 minutes
Individual Releasing Section 10 minutes Courtesy Services (CL) 28 minutes
Agency Processing Section 38 minutes CL Releasing 10 minutes
Agency Releasing Section 31 minutes Diplomatic and Official
Passport Section (DOPS)		 51 minutes
Regional Consular Offices(RCOs) 29 minutes DOPS Releasing 10 minutes
Waiting time is not included in the Duration.
Location:
DFA Office of Consular Affairs Building, cor. Bradco and Diosdado Macapagal Avenue, Parañaque City

 

How to Avail of the Service:

Issuance of Passport (Individual Passport Processing)
STEP LOCATION CLIENT SERVICE PROVIDER DURATION PERSON
IN-CHARGE		 FEE FORM
    Get an appointment.
Thru phone:
call 737-1000
Thru internet: log on to
www.passport.com.ph		 A reference number will be given by the phone operator
(thru phone) or after clicking the date and time icon (thru
internet)		        
DFA Office of
Consular Affairs
Building (cor. Bradco
and Diosdado
Macapagal Blvd.,
Parañaque City)		 Go to DFA Office of Consular Affairs building according to your schedule. Locates and gives the applicant's pre printed application form 2 mins CAPAC n/a Passport
Application
Form
Proceed to gate 2 and approach Appointment Desk. Present your
reference number.
1. Individual Processing
Section
(Gate2-Ground floor)		 Proceed to Documents
Evaluation and Processing
Section. Submit Documents for evaluation and processing.		 Checks whether or not the applicant is included in the
Look-Out-List and if the applicant has a previous
passport based on the verified master list.		 8 mins Processor n/a Passport
Application
Form
Assesses and evaluates the legality of the applicant's 8 mins Processor documents and establishes his/her true identity.
Issues receipt for processing fee.
2. Cashier
(2nd Floor)		 Proceed to Cashier for payment of passport fee. Accepts payment and issue the official receipt. 2 mins Cashier 950php for Regular
Processing
1200php for
Expedited
Processing		 Official
Receipt
3. Courier Services
(Passport Enrolment
Center-2nd floor)		 Proceed to Courier Counters and present receipt and payment Accepts payment and receipt 2 mins Courier
Services
Personnel		 120php
per
Passport
Enrolment and
Encoding Section
(2nd Floor)		 Proceed to ePassport Encoder Checks and detaches the application form and submitted
documents in preparation for the enrolment		 10 mins Encoder n/a Passport
Application
Form
Encodes the applicant's personal information and scans pertinent documents for electronic file
Captures applicant's photo and biometrics
Prints the Enrolment Certificate and requires the applicant to thoroughly check the information before signing the print out form.
4. Individual Releasing
Section
(Gate 3-Ground
Floor)		 Applicant comes back at the
scheduled release date.		     Releasing
Officer		 n/a n/a
AFTER STEP 3 (ENROLMENT), APPLICANT MAY GO BACK TO DFA FOR RELEASING OF PASSPORT ACCORDING TO THE RELEASE DATE.
  1. Processor will ask the applicant if he/she wants his/her passport processed as regular or expedited. Additional 250 pesos for expedited processing and another additional 200 pesos as a penalty for replacement of Lost Valid Passports.
2. Consular Affairs Public Assistance Center
3. Optional. May proceed to Enrolment after paying passport fees to the Cashier.
4. Passport for delivery will be delivered to applicant's mailing address.
DURATION: 22minutes (time duration in the queue is not included)

Releasing of Individual Passport (E-Passport)

STEP LOCATION CLIENT SERVICE PROVIDER DURATION PERSON
IN-CHARGE		 FEE FORM
1. Releasing Section
Holding Area
(Gate3-Ground floor)		 Proceed to the Individual Releasing Section and place the receipt in the
drop box located at Window 35.		 Receives the applicant's receipt and inform the applicant to wait at the Releasing Section Holding
Area. The receipts are verified and shipping numbers are placed on it.		 10 mins Releasing
officer		 n/a n/a
Wait for the name to be called. Receipts are given to the locators at the 4th floor for the passports to be located.
Once passport is located, applicant is called at the window to receive his/her passport.
Requests the applicant to sign in the signature pad and releases the pad
Releasing
Section
(Ground floor)		 Check all the details in the passport n/a n/a n/a
END OF TRANSACTION

* If owner is unable to claim his/her passport, only immediate family member are allowed to receive the passports together with the authorization letter of the bearer.
** For passports with problems, applicant must go to Customer Care Center (Pending Unit) for resolution.
DURATION: 10 minutes (time duration in the queue is not included)

Issuance of Passport (Agency Processing Section)

STEP LOCATION CLIENT SERVICE PROVIDER DURATION PERSON
IN-CHARGE		 FEE FORM
1. Agency Processing
Section (Gate 1-Ground floor)		 Liaison officers of the travel agency will log on at www.dfa.gov.ph to acquire an appointment
schedule for their applicant.		 Send a reply thru e-mail indicating the date and time
the applicant must appear for processing of his/her
application.		 1-2 days Appointment
Section		 n/a Agency
Passport
Application
Form
2.   NOTE: Applicant's information will be forwarded to the EDP Section for pre-verification 3 mins EDP
Verification
  On the day and time indicated in appointment
slip, liaison officers accompany their applicants to proceed to the designated processing window to
present their applications		 Validates the appointment schedule and preverification
of EDP in the Master List		 I min  
   

1. Evaluate documents to establish applicant's identity.

If documents are complete and in order, passport slip/receipt will be issued.

2. Rejected or unprocessed applications will be returned to the applicant who will be given one (1)week to come back for re-submission of their applications.
3. Cases of questionable citizenship and other inconsistencies will be referred to the Passport Director's Office for evaluation/resolution.
15 mins  
3. Cashier (2nd floor) Pay the corresponding fee Receives the payment and validate the receipt. 2 mins Cashier 950 php
Regular Processing
1,200 php
Expedited
Processing
4. Enrolment Section
(2nd floor)		 Applicant will proceed to the Enrolment Center
for the photo taking and capturing of biometric
data (that includes signature and thumb prints).Read the entries to double check and sign the Computer Generated Form.Log in the production sheet.
1. Accept the application form, supporting documents and passport slip/receipt.
2. Encodes the data, scan the application form and other important documents.
3. Take a photo of the applicant, capture thumb prints and signature of the applicant.
4. Prints the Computer Generated Form an
20 mins Encoder n/a Computer
Generated
Form
5. Agency Processing
Section (Releasing Area, Gate 1-Ground Floor)		 The liaison officer comes back at the scheduled
release date.		     Releasing
Officer		  

DURATION: 38 minutes
*Depends upon the volume of e-mails received per day.
**3 minutes per applicant.
*** Electronic Data Processing

Releasing of Passport (Agency Processing Section)

STEP LOCATION CLIENT SERVICE PROVIDER DURATION PERSON
IN-CHARGE		 FEE FORM
1. Agency
Releasing
Section (Gate
1-Agency
Processing
Section)		 Liaison Officers proceed to the releasing windows to submit the receipts of passports due for release
for the day.		 Gathers all passport slips/receipts. 5 mins Releasing
Officer		 n/a n/a
Indicates the shipment number for each passport slips/receipt from the computer.
Liaison Offices sign on the electronic signature pad on behalf of the
applicant.		 Forward all the receipts with the shipment number to the sorting section and collect /receive all passport/s that are available for release. 20 mins
Check the data of the passport in the computer. Ask the liaison officer to sign in the signature pad. 5 mins1
Affix, "Released" or "Received" stamp on the slip/receipt and application form. 1 min
Hand the passport/s to the liaison officer.
Write or log in the master list the particulars of the applicants for all passport/s received for the day. n/a   n/a

Issuance of Passport (Regional Consular Offices)

STEP LOCATION CLIENT SERVICE PROVIDER DURATION PERSON
IN-CHARGE		 FEE FORM
1.   Obtain application form Provides application form to the
applicant and explain briefly how to
fill-out the form properly		 5 mins OIC n/a Passport Application Form
Fill-out application form completely.      
2.   Proceed to Step 1-Records Verification Area and submit
documents for verification.		 Verifies the applicant if he/she is
included in the look out list and if
he/she has a passport		 2 mins Verifier n/a
3.  

Proceed to Step2-Documents Evaluation and Processing
Area. Submit documents for evaluation and processing.

 Evaluates the applicant's documents 10 mins Processor n/a
Issues receipt
4.   Proceed to Step3-Cashier Pay the passport fee Accepts payment 2 mins Cashier 950php Official
Receipt
5.   Proceed to Step4-Passport Enrolment
Affix signature and thumb mark		 Encodes the applicant's personal
information in the computer		 10 mins Encoder n/a Enrolment
Certificate
Print the Enrolment Certificate
Assist the applicant on the proper
way of affixing his/her signature and
thumb mark
6.   Go back to the DFA Regional Consular Office for the releasing of passport according to the release date as stated by the Regional Consular Office.     Releasing
Officer		   Passport

DURATION: 29minutes (time duration in the queue is not included)
*Schedule of releasing of passports varies from the different Regional Consular Offices.

Releasing of Passport (Regional Consular Office)

1. Location of every step may vary depending on the building schematics of the Regional Consular Offices.
2. Duration may vary depending on the applicants' concerns
3. Additional 250 pesos for expedited processing and another additional 200 pesos as a penalty for replacement of lost valid passports

STEP LOCATION CLIENT SERVICE PROVIDER DURATION PERSON
IN-CHARGE		 FEE FORM
1 Releasing
Section		 Proceed to the window and presentreceipt. Receives the applicants receipt and inform the applicant to wait at the releasing section holding
area.		 10 mins Releasing
officer		 n/a n/a
Wait for the name to be called. Locates the passport
Requests the applicant sign in the RECEIVED NEW PASSPORT section in the application form/in
the signature pad.
Releases the passport
Check all the details in the passport n/a n/a n/a
END OF TRANSACTION

*Location may vary depending on the building schematics of the Regional Consular Offices.

Issuance of Passport -Courtesy Lane Section

STEP LOCATION CLIENT SERVICE PROVIDER DURATION PERSON
IN-CHARGE		 FEE FORM
1 Courtesy
Services
Processing Area,
Window 1 (Gate
3-2nd floor)		 Fill in all the necessary details in the application form. Submit accomplished
application form and the requirements to Courtesy Services Window 1.		 Provides application forms and information on
who are entitled for Courtesy Service privilege:
a. Government employees and their dependents (limited only to husband/wife, unmarried children
and parents) and,
b. Applicants endorsed by DFA employees.		 5 mins Appointment
Clerk		 n/a Application
Form
A. Walk-in Applicants (Government
employees and dependents) – Application forms are accepted from 8am to 12 noon only. Submit the application form to
Window 1 for Records Verification.		 Verifies if the applicant's name is included in the Look-Out-List and verifies the same in the Department's double passport verification. 2 mins Verifier
B. Appointment (Applicants with
endorsements) – Submit the application forms, original documents and photocopies of IDs to Window 1 for verification.		 Provides the appointment slip for the applicant. 1 min Appointment
Clerk		 Appointment
Slip
Verifies if the applicant's name is included in the Look-Out-List and verifies the same in the Department's double passport verification. 2 mins Verifier Application
Form
2. Courtesy
Services
Processing Area,
Window 2-6
(Gate 3-2nd floor)		 A. Proceed to Courtesy Services processing area and wait for the name to be called. Evaluates the applicant's documents for
passport application. Issues receipts for processing fee.		 10 mins Processor Application
Form
B. Proceed to Courtesy Services processing area on the scheduled date and time.
  Proceed to the Cashier located at the 2nd
floor		 Accepts payment and validates the official receipt. ** 2 mins Cashier Php 1200  
Courier Services
(Passport
Enrolment
Center-2nd
floor)****		 Proceed to Courier Counters and present
receipt and payment		 Accepts payment and receipt 2 mins Courier
Services
Personnel		 Php120per
Passport		 Official
Receipt
Enrolment
Section
(2nd floor)		 After paying, submit the application forms
with attached requirements and the
duplicate of the receipt to the Courtesy
Services encoder (Computers 45 to 50
located at the 2nd floor).		 Accepts the application forms with attached requirement and the duplicate of the receipt. Encodes the applicant's personal information in the computer and prints the EnrolmentCertificate. 5 mins Encoder n/a Enrolment
Certificate
  Check the accuracy of the personal
information in the Enrolment Certificate.		 Assists the applicant in affixing his/her signature. Instructs the applicant to come back 1 min      
3. Courtesy
Services
Releasing Area
(2nd\floor)		 Go back to Courtesy Services Releasing
Area on the release date stated in the slip
to claim the passport.		 Collects the passports from the Passport Segregation Area. n/a Courtesy
Services
Releasing
Officer		 n/a Passport

AFTER THE LAST STEP OF PROCESSING, APPLICANTS WILL GO BACK TO COURTESY SERVICE SECTION AFTER TEN (10) WORKING DAYS TO CLAIM THEIR PASSPORTS.
DURATION: 28 minutes (time duration in the queue is not included)
* Pre-processing procedures
** Additional 250php is automatically added for expedited processing fee and another additional 200php as a penalty for replacement of Lost Valid Passport (7 working days)
*** Results may vary depending on the applicant's concerns
**** Optional. May proceed to Enrolment after paying passport fees to the Cashier.
***** Passport for delivery will be delivered to applicant's mailing address.

Releasing of Passport (Courtesy Services)

STEP LOCATION CLIENT SERVICE PROVIDER DURATION PERSON
IN-CHARGE		 FEE FORM
1. Courtesy
Services
Releasing
Section
Window 7 & 8		 Proceed to Window 7 or 8 and present
receipt.		 Receives the applicant' receipt and instructs the
applicant to wait at the Releasing Section Holding
Area		 10 mins Releasing
officer		 n/a n/a
Wait for the name to be called. Locates the passport
Requests the applicant sign in the RECEIVED NEW PASSPORT section in the application form.
Releases the passport
Check all the details in the passport n/a n/a n/a
END OF TRANSACTION

Issuance of Passport-Diplomatic and Official Passport Section

STEP LOCATION CLIENT SERVICE PROVIDER DURATION PERSON
IN-CHARGE		 FEE FORM
1. DOPS
Processing
Area
(3rd floor)		 Proceed to DOPS Processing Area.
Fill-out all the necessary details in the
application form.		 Provides the appropriate application form.
(Issuance or Revalidation)		 3 mins Processor n/a Note
Verbale/
Forum
Submit filled-out application form and documentary requirements. Checks if the applicant is entitled to Diplomatic/Official Passport (as provided by R.A. 8239 Sec. 7). 2 mins
 
  • If entitled, check if the requirements are
    complete.
  • If not entitled, seek approval from the
    Assistant Secretary, OCA (for Official Passport) or the Secretary of Foreign
    Affairs (for Diplomatic Passport).
 5 mins
2.   Checks Look-Out-List and double passport from
computer database.		 2 mins Verifier
3. Cashier
(2nd floor)		 If the applicant/Liaison Officer applied for issuance of Diplomatic/Official
Passport, proceed to the cashier and pay the appropriate fees.		 If the applicant/Liaison Officer applied for issuance of Diplomatic/Official Passport, issues official receipt for processing fee. 1 min Processor P165.00 –
for regular
processing
P415.00 –
forexpedite
processing		 Official
Receipt
4. DOPS
Processing
Area
(3rd floor)		 Return to DOPS Processing Area. Verifies if the applicant is a bona fide employee and if the documentary requirements are authentic with
the office/agency concerned.		 5 mins Clerk n/a Issuance/
Revalidation
Form
5. DOPS
(3rd floor)		   Logs approved application forms in the Registry Book. Issue/Revalidate Diplomatic/Official Passport. 5 mins
6.   Encodes applicant's personal details into the computer, scan picture, machine laminate the
passport and script the applicant's designation		 10 mins Encoder n/a Issuance/
Revalidation
Form
7.   Issues Note Verbale/Letter requesting Visa to Foreign Embassies/Consulates, if needed 5 mins Clerk
8.   Reviews/Edits/Notes passports and Note Verbale. 3 mins Head, DOPS
9.   Delivers passport to the authorized signatory. 10 mins Assistant
Secretary,
OCA;
Executive
Director, OCA;
Passport/
Visa
Director;
Principal
Assistant
10. Picks-up passport on the release date specified in the slip Releases the passport to the applicant/LO        

DURATION: 51 minutes (time duration in the queue is not included)
* Pre-processing procedure
** For issuance, processor will ask the applicant/authorized Liaison Officer if Diplomatic/Official applied for will be processed as regular of expedite. Application filed after 12:00 noon will be processed as regular.

Releasing of Passport (Diplomatic and Official Passport)

STEP LOCATION CLIENT SERVICE PROVIDER DURATION PERSON
IN-CHARGE		 FEE FORM
1. Releasing
Section
(Diplomatic
and Official
Passport
Section)Gate3-
3rd floor		 Proceed to the window and present
receipt.		   10mins Releasing
officer		 n/a  
Wait for the name to be called. Locates the passport
Revalidates passport
Releases the passport with Note Verbale/Letter (ifapplicable)
Check all the details in the passport n/a n/a n/a
END OF TRANSACTION

 

Customer Care Center (Pending Unit)
Consular Information Center
  834-4000 / Telefax: 836-7759
   
Schedule of Availability of Services:
  Monday – Friday, from 7:00am to 4:00pm
   
Who May Avail of the Service:
  Public who applied for passport with discrepancies, in photo, Middle Name, Last Name, Date of Birth, Place of Birth, Double Passport, Barcode (CGF), Signature (CGF) and Thumb mark (CGF) of applicant and technical problems regarding passport production.
   
Requirements:
  Requirements may differ depending on the case of the passport application.

How to avail of service:

STEP LOCATION CLIENT SERVICE PROVIDER DURATION PERSON
IN-CHARGE		 FEE FORM
1. Passport Division
Customer Care Center Pending Unit (Gate 3-Ground Floor)		   Calls or sends SMS to the applicant to inform of their
passport application's status.		   Pending
Unit
Personnel		   Passport
Application
Form
Proceed to Customer Care Center-
Pending Unit once informed by DFA
personnel.		 Resolves the existing problem/s of the passport application Computer
Generated
Form
(CGF)
If needed, issues receipt for the necessary fee. Asks the applicants to proceed to ECE for an applicant that needs to be recaptured. Once resolved, informs the applicant of the passport release date.
2. Payment Section (2nd floor) Proceed to cashier for payment of
processing fee.		 Receives payment and issues official receipt Cashier 950php Machine
Validated
Receipt
3. Enrolment Center for ePassport (2nd floor) Proceed to Computer No. 66 for data
recording and capturing.		 Receives, modifies and transmits resolved pending application/s. Encoder   Passport
Application
Enrolment
Certificate
END OF TRANSACTION

APPLICANT WILL GO BACK TO CUSTOMER CARE CENTER-PENDING UNIT FOR THE RELEASING OF PASSPORT AFTER TEN (10) WORKING DAYS.
Duration is not applicable. Results may vary depending on the applicant's concern/s.