| STEP |
LOCATION |
CLIENT |
SERVICE PROVIDER |
DURATION |
PERSON INCHARGE |
FEE |
FORM |
| 1. |
OUMWA Reception
Counter (DFA, 3rd floor)
|
a) Register in the OUMWA
Walk-in Client Monitoring
Sheet (NOK) |
Assist client in filling out the monitoring sheet. |
5 mins.
|
None |
OUMWA Walk-in Client
Monitoring Sheet |
Reception
Assistant |
b) Local Manning Agency
reports the incident to
OUMWA |
| 2. |
OUMWA
Reception
Counter
(DFA, 3rd floor)
|
Request Assistance-to-Nationals
(ATN) Form from Reception
Assistant |
a) Provide client with ATN Form. |
10 mins.
|
None |
ATN Form |
Reception
Assistant |
| b) Explain to client how to fill up the ATN Form. |
| 3. |
OUMWA
Reception
Counter
(DFA, 3rd floor)
|
a) Fill-up the ATN Form |
a) Receive and review information indicated by client in the ATN Form. |
10 mins.
|
None |
ATN Form |
Reception
Assistant |
b) Submit to the Reception
Assistant. |
b) Refer to Legal Officer. |
| 4 |
Interview Desk
(DFA, 3rd floor)
|
Undergo interview by Legal
Officer |
a) Legal Officer interviews the client. |
30 mins. |
Legal Officer |
None |
|
| b) Explain to the client the actions to be done by the DFA on the case. |
| c) Briefs the client on actions required from their end pending resolution of the case. |
| d) Call the Local Manning Agency for verification and details. |
| e) Verify the local manning agency with the POEA. |
| f) Advice the client to coordinate closely with the local manning agency. |
| 5. |
Interview Desk/
Reception Counter (DFA,
3rd floor)
|
Obtain contact information of the
Legal Officer |
Provide client with Contact Info Card of Legal Officer |
2 mins. |
Legal
Officer/
Reception
Assistant |
None |
Contact Info Card |
| 6. |
|
Follow-up with Legal Officer
(walk-in or telephone). |
Provide updates based on Post's report and
information obtained from the local manning
agency and the principal. |
7 working days
*OUMWA will
communicate
with Post |
Legal Officer |
None |
|
