| STEP |
LOCATION |
CLIENT |
SERVICE PROVIDER |
DURATION |
PERSON INCHARGE |
FEE |
FORM |
| 1. |
OUMWA
Reception
Counter |
Register in the OUMWA Walk-in Client Monitoring Sheet |
Assist client in filling out the monitoring sheet. |
5 mins. |
Reception
Assistant |
None |
OUMWA Walk-in Client
Monitoring Sheet |
| 2. |
OUMWA
Reception
Counter |
Request Assistance-to-Nationals (ATN) Form from Reception Assistant |
c) Provide client with ATN Form. |
10 mins. |
Reception
Assistant |
None |
ATN Form |
| d) Explain to client how to fill up the ATN Form. |
| 3. |
OUMWA
Reception
Counter
|
c) Fill-up the ATN Form |
c) Receive and review information indicated by client in the ATN Form. |
10 mins. |
ATN Officer |
None |
ATN Form
|
d) Submit to the Reception
Assistant. |
d) Based on information indicated in the ATN Form, refer to ATN Officer. |
*Marriage Contract
*Birth Certificate/s
*Special Power of
Attorney
*Affidavit of Heirship |
| 4. |
Interview
Desk |
Obtain contact information of the ATN Officer |
g) ATN Officer interviews the client. |
30 mins. |
ATN Officer |
None |
Death Certificate
Contract of Employment
Accident/Police Report Insurance Policy |
h) Require presentation of documents supporting claim for benefits. *(Additional documents may be
required.) |
*Marriage Contract
*Birth Certificate/s
*Special Power of
Attorney
*Affidavit of Heirship |
| i) Explain procedures for processing the client's claim. |
| j) If OFW is a documented worker, refer Next-of-kin to OWWA for other assistance. |
| 5. |
Interview
Desk/
Reception
Counter |
Obtain contact information of the ATN Officer |
Provide client with Contact Info Card of ATN Officer |
2 mins. |
ATN Officer/
Reception
Assistant |
None |
Contact Info Card |
| 6. |
Follow-up with ATN Officer (walkin
or telephone). |
|
Provide updates based on Post's report. |
7 working days
*OUMWA will
communicate
with Post |
ATN Officer |
None |
|
