Assistance to Kidnapping and Hostage-taking Victims.

Wednesday, 19 December 2012 17:44
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Assistance to Kidnapping and Hostage-taking Victims
  Telephone Numbers: 834-4996/834-4449
  Fax Number: 551-0847
  E-mail address: oumwa.ph@gmail.com
   
SCHEDULE OF AVAILABILITY OF SERVICE
  Monday to Friday - 8:00a.m. to 5:00p.m.
   
WHO MAY AVAIL OF THE SERVICE
 
  • Distressed OFWs
  • NOK of distressed OFWs
  • Other Government Agencies
  • Media
  • Non-government organizations
   
REQUIREMENTS
 
  • Certain documents may be required as deemed necessary.
   
How to Avail of the Service:
STEP LOCATION CLIENT SERVICE PROVIDER DURATION PERSON INCHARGE FEE FORM
1.   Local Manning Agency sends a letter to OUMWA reporting the incident. Record receipt of the letter/fax. 5 mins. Incoming
Communications
Assistant		    
Furnish the Undersecretary and Executive Director with a copy of the letter/fax.    
Another government agency/DFA Regional Consular Office/ NGO/ Media sends a letter to OUMWA referring the request for assistance of the Next-of-Kin of the
victim.		 Refer to Legal Officer in charge of
kidnapping and hostage-taking.		 5 mins. Reception
Assistant		 None OUMWA Walk-in Client
Monitoring Sheet
2.   Confirm receipt of the letter/fax by calling or visiting OUMWA. Receive call and refer to the Legal Officer in charge of Kidnapping and Hostage-Taking Cases. 2 mins. Reception Assistant None ATN Form
(In case client visits OUMWA, please follow procedures for walk-in clients.) If Legal Officer receives call, acknowledge receipt of letter/fax. Legal Officer
3.   Undergo phone interview by Legal Officer Legal Officer interviews the client. 30 mins. Legal Officer None ATN Form
Explain to the client the actions to be done by the DFA on the case
Briefs the client on actions required from their end pending resolution of the case.
Call the Local Manning Agency for verification and details.
Verify the local manning agency with the POEA.
Advice the client to coordinate closely with
the local manning agency.
6.   Follow-up with Legal Officer (walk-in or telephone). Provide updates based on Post's report and information obtained from the local manning agency and the principal. 7 working days
*OUMWA will
communicate
with Post		 Legal Officer None  
Note: This matrix applies in ordinary / regular circumstances. The procedure and requirement may vary due to some other factors.